Accommodation Terms

1. Accommodation time and payment

The apartment can accommodate the persons indicated in the reservation. Check-in is at 4 PM on the day of arrival. Check-out is at 11 AM on the day of departure.

Accommodation is paid in advance. For longer stays, 30 days residence is paid at the time of booking and the following 30-day periods each at the 14th. day of the ongoing occupancy period.

Payment can be made to the service provider by invoice or credit card. Credit card details must be provided by telephone.

2. Cancellation Policy

The accommodation can be cancelled free of charge 7 days prior to the commencement of the stay without cost.

If the reservation is canceled less than 7 days after the start or the customer fails to arrive, the total cost of the reservation will be charged for a maximum of 7 days. The cancellation policy does not apply to bookings through third parties such as Booking.com, Expedia.

In case of no-show, KOTI Helsinki will charge a no-show fee of seven days, regardless of the length of the booked stay, provided that the reservation is more than 6 days. For bookings of less than 7 days, the length of the booked stay will be charged. The cancellation policy does not apply to bookings made via third parties such as Booking.com, Hotels.com.

3. Housing rules and guidelines

Activities which can be considered disturbance by the neighbors are forbidden and especially. noise should be kept to a minimum between 10 PM – 7 AM. Smoking is forbidden in the apartment, on the balcony and in the building’s premises, in the courtyard and in front of the house. Candles or incense are not allowed. The use of fireplaces in the apartment is prohibited. Pets are not allowed.

In the event of any damage to the apartment caused by the customer’s activities, the service provider shall be entitled to recover the damages. The occupant must promptly notify customer service if he/she detects an apartment defect.

KOTI Helsinki has the right to suspend housing if there is a serious cause such as late payment, disruptive lifestyle, causing damage to the apartment or the belongings.

4. Services during housing

The KOTI office is open Mon-Fri 9 AM – 5 PM. In all matters relating to housing, you can call 020 730 7979 or send a message to info@kotihelsinki.fi. Our emergency phone number is at your disporal outside office hours. The customer may leave a voice message to this number and be contacted.

KOTI Helsinki ensures that any defects in the housing, equipment, etc. will be corrected as soon as possible. If a third party is required to correct the defect, the repair period is 1-5 days. KOTI Helsinki will inform the residents in advance by email. KOTI Helsinki staff has the right to take quick action in urgent matters without the occupant being informed in advance.

5. Check-out

Check-out is at 11 AM on the day of departure.

KOTI Helsinki will check the apartments take care of final cleaning. It is the responsibility of the occupant to ensure that the accommodation is released in good condition: the windows and door are closed, cooking hobs, oven, iron, coffee and water heater turned off, refrigerator and freezer doors are closed, dishwasher and washing machine inlet water taps are closed.

No debris or personal belongings may be left in the apartment. KOTI Helsinki has the right to charge the occupant extra in case final cleaning and removal of debris/goods is exceptionally time-consuming . KOTI Helsinki is not responsible for goods left in the apartment.

6. Force Majeure

KOTI Helsinki may transfer the occupant to another apartment if the situation regarding the accommodation in use is abruptly altered before or during the period of residence. This refers to a situation where an apartment is faced with damage or a need for repair which prevents housing. KOTI Helsinki is not liable in case housing is interrupted altogether and a replacement apartment is not available.

KOTI Helsinki is not responsible for power outages, water outages or other similar errors or exceptional circumstances in the area/housing company. KOTI Helsinki is not responsible for interruptions in the provided internet connection