COVID-19 Update

We closely monitor Terveyden ja hyvinvoinnlaitos  (THL) statements regarding the Corona virus (COVID-19) and their guidance. 

The wellbeing of our guests and employees is most important to us.

Tiedote suomeksi – in Finnish >>>

1. Our Cancellation Policy

Response to changing market conditions, KOTI Helsinki is committed to ensuring that our customers experience flexibility in these challenging times.

  • For guests with existing bookings, we allow full changes without payment 24 hours prior to arrival. Changes must be made before 30.4.2020. Please note that changes made to existing bookings are subject to availability and possible price differences.
  • If you make new bookings, we may change or cancel your reservation free of charge up to 24 hours prior to your scheduled arrival date. A change or cancellation must be made by 30.4.2020. Please note that changes to future bookings are subject to availability and possible price differences.
  • Guests who have booked through a third party are kindly requested to contact the booking operator for more information about their policies.
2. Our commitment to purity

We take the hygiene and purity standards very seriously and have introduced further steps to ensure the safety of our guests and our employees.

We strive daily to ensure that our operations meet the latest hygiene and cleaning guidelines. Our health and safety measures are designed to deal with a wide range of viruses, including COVID-19, and include everything from hand washing hygiene and cleaning products to the apartments and the cleaning methods of common spaces.

3. Cleaning and hygiene

KOTI Helsinki is a safe place to live. We do not have common facilities, a reception, and no breakfast room where close contact is possible. We have also closed so far the lobby and our staff are occupied personally by the KOTI office or via the phone.

By following the steps below, we believe that we are able to provide a clean and safe place for our customers to live and work with our employees.

4. Hand hygiene

Appropriate and frequent hand washing is important and helps to combat the spread of viruses. Daily Purity begins with this simple way. It is important for the health of our employees and our guests. We also offer our customers a hand for use.

Cleaning products and the way we work. We use cleansers and practices that are effective against viruses.

  • Apartments: Apartments are cleaned and disinfected thoroughly after guests ‘ departure and before the next guest arrival. We pay special attention to high-touch destinations.
  • Public areas: We have added cleaning and disinfection density in public areas, focusing on lifts and elevator pushbuttons and doorhandles.

Helsinki 11.3.2020